online dispute resolution.

The European Union has set up a website to support consumers to lodge their complaints about any dispute they are involved in. As such, nineone. hereby provide all the necessary information so that the Client may pursue its right to file a complaint before an official, third and impartial entity (“dispute resolution body”). This entity will help the Client solve the dispute at stake.

Therefore, if you were dissatisfied with the purchase of a good on our website, or with the solution presented by us to resolve the situation, you can access this official website and file your complaint:

What is an alternative dispute resolution?

The alternative resolution of disputes is the possibility that all consumers have at their disposal to appeal and to have official entities assisting them in the resolution, or orientation of any conflict, before deciding to open judicial proceedings before the Courts.

As a general rule, the dispute resolution procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between the client and the trader who is the target of the client’s complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties or bring the parties together to find a solution.

The client may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'committee competent in the context of consumer disputes'.

Alternative dispute resolution is usually less expensive, less formal and faster than the judicial route.

Suggestion of Alternative Dispute Resolution Entities in Portugal:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo:

Centro de Arbitragem de Conflitos de Consumo de Lisboa:

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral:

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo):

CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros: